Most Frequently Asked Questions (FAQ’s)

If the answer you’re looking for isn’t here, please use the search field to the right.  If you still can’t find it, please send us an email or leave a reply at the bottom of this page.

How do I schedule a photography order?
You can always call us, but sometimes it’s a lot faster online.  If you don’t have a PreviewFirst account, the first thing to do, is to create one and login. From there, click “Order New Tour”. When ordering professional photography, you can select the preferred date and time-frame. We will follow up by scheduling your time-frame selected, or if the selected date and time is not available, we will contact you to coordinate another.

When will my photos be ready?
Your photos will be ready for download the next business day. Our goal is no later than 8:00pm, and 90% of the time, you’ll get them before noon. You can expect to receive an email when your photos are ready. HOWEVER, sometimes emails go to spam or disappear in cyberspace. So if you haven’t received a confirmation email, you can always log into your PreviewFirst account and check the status there.

What about weekends?
PreviewFirst photographers are on a Monday – Friday schedule.  However, we can always ask if a photographer is available on the weekend.  We do charge an additional $50 as an incentive to the photographers.

What areas do you serve?
Our normal areas include most of Southern California, but we’ll shoot anywhere!  If your property is outside our typical boundaries, we have to charge for time and travel.  When placing an order online, the website calculates and includes any out of area fees.  Please contact us with any questions.

How long does it take to create my own virtual tour – using my own photos?
If you’re uploading your own photos, the tour will be “active” within 15-60 minutes.

Can I make changes to my tour(s)?
Yes. You can edit just about every aspect of your virtual tour, including your profile page. Just login to your account and click “Mange Tours”. It’s very intuitive from there.

How long will my virtual tour(s) remain active?
Virtual Tours remain live for at least one year.  “Live” means “available to view”.  You can keep your tours “live” even when the listing is no longer available for sale.  However, please be sure to change the “listing status” on the tour, when it does sell, or otherwise comes off the market.

Can I keep my virtual tour(s)”Live” for more than one year?
Yes. If you are an active PreviewFirst customer, which means you’ve ordered at least 1 tour in the last 12 months, the tour will remain “live” indefinitely.  This is a complimentary service.  If you do not place orders regularly, you may renew each tour for $10/yr.  If you have more than 10 virtual tours to renew, please contact us about our unlimited renewal pricing of just $100/yr.

What is the Listing Activity Map?
The map shows a green pin for all of your active listings and a red pin for all of your sold listings. It’s a great way to show prospective clients all the homes you’ve sold, and what kind of photos and videos you provide.  If you don’t have any listings because you’ve sold them all, this map shows your experience and track record.  If there was just one reason to get a virtual tour of every listing, this is it.

How do I download my photos?
PreviewFirst delivers your photos in both web and print formats. To download photos, log into your PreviewFirst account and click manage tours. You will see a list of all your virtual tours, with the most recent tours at the top.

Next to each virtual tour, includes several options. The one you’re looking for is “download photos”. Click the link and follow the instructions. It’s super easy. We’ve even included a short screen-cast to walk you through it.

The pictures are really low quality – what’s up?
Chances are really good that you saved the thumbnail images by mistake.  They are way to small.  Make sure to follow the instructions above.

How do I upload my virtual tour and/or photos to the MLS?
We have no idea. :-\ Each MLS is different and provides their own methods. The good news is that it’s usually very simple.  Please contact your MLS or visit their website for instructions.

What are your prices?
Please see our Photography Rate Sheet with description, and our products page.

What’s the difference between Comprehensive photography and Luxury Photography?
Home Builders, Interior Designers, and Luxury Home specialists require powerful lighting.  While the objective of Comprehensive Photography is to capture as many photos as possible for a walk through tour, Luxury Photography mainly focuses on the best compositions. The difference really comes down to the art of using light, and the extra time and resources that go into each individual photo.  Both options provide exceptional photography, but each has it’s own purpose.  Check out these examples.

What’s my login info?
We don’t’ know. Seriously! But we have a way for you to figure it out. If you go to the login page and click “Forgot Password”, you can enter the username and email address associated with the account and your login info will be emailed to you. Go to:  If you don’t know the email address, we can figure that out for you. Just give us a call or shoot us an email, so we can help.

What’s the best way to add a tour to Facebook?
When adding a link to facebook, it’s sometimes a guess which tour link (url) works best. Facebook is always changing the way they do things, so sometimes you need to experiment. Typically, the photo page url is going to provide the most “photo” options by just adding the link. Second best option is the Intro page url. However, I’ve found that sometimes FB will add a link differently on my computer, vs my wife’s computer, vs. my iphone, etc., and I never know what to expect.

I’ll usually just download a favorite photo from the tour, or a group of photos, and upload those directly, and then add a link to the tour. That way I ensure that I display the photos I want.


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