Why do I have black borders around my photos?

The issue probably has to do with the dimensions of your photos. Our virtual tours are played in full screen which assumes your photos are at least 1100 pixels wide.  If you are uploading photos that have been formatted for the MLS or other websites, these photos are probably too small to take full advantage of the space provided.  PreviewFirst assumes the dimensions of a digital SLR camera with an aspect ratio of 3:2.  If you are using a standard point and shoot camera, your photos may be a little more squared (4:3 aspect ratio).  If your photos are not large enough to take advantage of the space allowed, you will see black margins around your photos.  Or, if your photos are more squared (4:3 aspect ratio), this will also mean black margins around your photos.

click to enlarge

Here’s the same comparison as seen in a virtual tour.

Point & Shoot Camera / Aspect Ratio 4:3

dSLR Camera / Aspect Ratio 3:2

Learn more about Aspect Ratio @ www.steves-digicams.com

To take full advantage of the available presentation space,  we recommend a minimum dimension of 1170 x 780, and an aspect ratio of 3:2.  Besides Photoshop or Photoshop Elements, I’m not aware of any programs that can change the aspect ratio of a photo.  There are plenty that can resize a photo, BUT they all maintain the same aspect ratio.  If you don’t know how to size your original photos to fit, we can do it for you.  Just send your request to service@previewfirst.com with a link to your virtual tour.  We got you covered. 🙂

If you’re still saying… “Okay, fine… but this has never been a problem in the past.  Whatsup?”  It’s true that things have changed… Back in 2011, we made a significant upgrade to the new HD Motion Picture Player. Our tours used to be created in a video format that could play in more of a square box.  However, if you were to view the old tours in full screen, you would see the same black margins, and the quality was admittedly horrible.  Today, the quality is stunning.  Learn more about the HD Motion Picture player and other upgrades.

Did this help?

No comments yet.

Leave a Reply