FAQ’s, E-Mail & Phones?

Office hours are 8-5, Mon-Fri (Pacific).

FAQ? Why can’t I get through on the phone?
Over 90% of calls are answered before the 3rd ring, but that’s not very comforting if you’re in the 10% that always seem to get voice mail.  Voice-mail happens because we tend to get phone calls in waves.  We’ll go an hour with just 4 or 5 calls, and then get 10 calls in 10 minutes.

If your call is urgent, please send an email to service@previewfirst.com.  When emailing, always include as many details as possible.

Customer service is deeply important to us.  The goal with this post, is to provide multiple channels of communication so those who MUST use the phones, can get through to us quickly.  It’s not that we don’t want you to call… we just want to make sure we can answer when you do. 🙂 

Average Response Time (During Business Hours)

FAQ’s?  Instant
E-Mail? 5-30 minutes
Voice-Mail? 15-60 minutes

TOP 5 FAQ’s   –95% of the inquires we answer, get directed to an FAQ post.  Please try this first.

  1. How do I save the photos to my computer?
  2. How do I make changes to my virtual tour?
  3. How do I add, rearrange or delete photos from the Virtual Tour?
  4. How do I change the music on my Virtual Tour?
  5. How do I upload the tour to my MLS? 
  6. How much do you charge?

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